Help & Info

Shipping & Delivery

  • Shipping Fees: A flat rate of 89 Baht is charged per order. Orders over 3,000 Baht enjoy free shipping within Thailand.
  • Shipping Schedule: Orders placed before 10:00 AM on weekdays (Monday-Friday) will be shipped on the same day.
  • Tracking: You'll receive a tracking number via email within 6 PM.
  • Delivery Time: Expect your order to arrive within 1-2 business days after receiving the tracking number.
  • Courier: DHL eCommerce handles all deliveries.
  • Delivery Confirmation: The courier will contact you to confirm the delivery time and location.

Returns & Exchanges

  • No Refunds: Refunds are not offered. Please review all terms and conditions before purchasing.
  • Sale Items: Sale and promotional items cannot be exchanged.
  • In-Store Exchanges: Online orders cannot be exchanged or picked up in-store.
  • Shipping Delays: Delays due to holidays or natural disasters are beyond the company's control.
  • Damaged Goods: If your item arrives damaged, Pronto Denim will assist in filing a claim with the shipping company, but they cannot be held responsible for damages caused during shipping.
  • Exchange Policy:
  • Defective or Incorrect Items: You have 14 days to exchange items that are defective or incorrect.
  • Incorrect Size: You can exchange full-priced items (excluding promotions) for a different size once within 14 days.
  • Exchange Conditions:
  • Unused and Unwashed: Items must be in new, unworn, and unwashed condition.
  • Original Tags: All original tags must be attached.
  • Video Evidence: Record a video unboxing your package to document any issues.
  • Contact Pronto Denim: Submit a detailed report with the video to [อีเมลถูกนำออกแล้ว].
  • Exchange Fees: A fee of 189 Baht applies for exchanges not caused by Pronto Denim’s error.
  • Original Packaging: Return items in their original packaging.

Faq

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